Information for Tenants

How to rent a property with Real Gold

  1. View our current rental listings and identify which property interest you.
  2. Contact us or make a booking to arrange an appointment for you the view the property you are interested in at a time that best suits you and us.
  3. When you found the right property for you to rent, complete our Online Tenancy Application form. You'll also find the "Apply Now" link on the property listing on our website.
  4. If you are successful, we will arrange for you to sign the paperwork and move in. We require three to four weeks rent as bond, unless otherwise stated. Rent is payable in advance usually on a weekly/fortnightly basis.

Making an Application

When you make an Application you will need to include certain information to support the application including:

  • Satisfactory personal identification – this is to prove you are who you say you are, such as a passport and/or a New Zealand Driver Licence and/or Birth Certificate.
  • Proof of your current address – you should include a copy of a letter/statement addressed to you at your current address. Good examples are bank statements, electricity and telephone accounts, and letters from government departments.
  • Proof that you have the financial means to pay the rent regularly – you need to include a bank statement, or your last three payslips, or other satisfactory printed proof that you can pay the rent for your tenancy.
  • Rental references – you will be required to supply references and/or testimonials from current and/or past landlords, including their contact details so that we may verify the references and ask them some other questions. If you do not have rental references – maybe you have just sold a property and need to rent while you build another, or maybe you are moving out of the family home for the first time – please discuss your situation with our Property Managers.
  • Emergency contact details – you need to provide contact details of your next-of-kin, so that if there is an emergency situation during your tenancy, we know who to contact.


  • Once your payments have been made and the Tenancy Agreement signed, your tenancy is confirmed.
  • You can collect your keys the day before your agreed move in day.
  • You may not change any locks or other security devices without the written consent of the landlord.
  • At the end of your tenancy, all keys must be returned to our office.

Contents insurance

For your own protection, we recommend you take out contents insurance for your personal contents.

Check with your insurance company that this includes a component for tenant liability. If this isn’t included in the policy, some insurance companies may sue you for any damage caused (fire etc.) even though the property owner has house insurance. Take a look at the MBIE website: What insurance do I need?

Rental Payments

Rent must be paid in advance at all times in accordance with your tenancy agreement and must be paid on or before the due date. There are no excuses for not paying rent. We have a zero rent arrears policy.

If, for any reason, you are unable to make your rent payment by the due date, please contact Real Gold immediately.

If you get behind in your rent, we will issue you a 14 days' notice to remedy the situation. If rental is still not paid within 14 days' and you have not contacted us we will apply to Tenancy Tribunal to gain possession of the property and have all rental monies owed paid.

Rental Bond

A bond of 4 weeks rent must be paid on or before the lease commencement date. The bond is lodged with Tenancy Services.

At the end of your tenancy, the Property Manager will perform a final property inspection comparing this with the initial inspection from the beginning of your tenancy. Your bond will be refunded to you after you have vacated the property (with keys returned) provided that your rent is up to date and there are no monies owing for rent arrears, cleaning, repairs to the property or outstanding costs.

Property Inspections

We inspect rental properties every two or three months and send a written report to the property owner. We will send you a letter advising you of the date and approximate time of the inspection with a minimum of 48 hours' notice.

Lawn & garden maintenance

Unless stated as a special condition in your Tenancy Agreement, all lawns and gardens are your responsibility. This includes keeping garden weeds to a minimum and mow any lawns regularly.

Repairs and Maintenance

All requests for repairs and maintenance must be emailed to us at


Tenancies including tenants with Tenancy Agreements either Fixed or Periodic, have the responsibility:

  • to keep the premises reasonably clean and tidy
  • notify us as soon as any repairs are needed
  • use the premises only for residential purposes
  • pay for outgoings they actually consume or use such as electricity, gas, telephone, internet, metered water
  • notify us as soon as possible if any damage occurs
  • leave the property clean and tidy, and clear of rubbish and possessions at the end of the tenancy
  • at the end of the tenancy, leave all keys and such things with the landlord. Leave all chattels supplied with the tenancy.

Other helpful links

Tenants responsibilities